Shipping policy

Last Updated: July 8, 2026
 
This shipping policy applies to all orders of pet supplies placed on our official website.

1. Order Processing Time

All orders will be processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends, local public holidays will be processed on the next working day.
  • During peak shopping seasons (holiday sales), processing may be delayed by 2–4 extra days, we will notify you via email if delays occur.
  • Once the parcel is dispatched, we cannot support address modification or order cancellation. Please double-check your shipping information before checkout.

2. Shipping Methods & Delivery Time

We provide two global shipping options for all regions:

Standard Free Shipping

Free standard air shipping is available for all orders over $35 worldwide.
 
Estimated delivery:
  • US, Canada, Europe: 8–15 business days
  • Australia, New Zealand, Japan: 10–18 business days
  • Other remote regions: 15–25 business days

Expedited Express Shipping

Paid fast shipping via DHL/UPS/FedEx, fees calculated automatically at checkout.
 
Estimated delivery: 3–7 business days to most countries.

3. Customs Duties & Import Taxes

Customers are responsible for all local import duties, customs clearance fees, sales taxes and related charges imposed by your destination country upon arrival.
 
We will mark parcels with low commercial value to help reduce customs costs, but we cannot guarantee duty exemption.

4. Shipment Tracking

After your package is shipped, we will send a tracking number and tracking link to your registered email within 24 hours.
  • The logistics system may take 24–48 hours to display the first scan record.
  • If tracking stops updating after entering your country, please contact your local postal carrier for the latest status.

5. Delivery Issues & Exceptions

  1. Lost / Missing Packages: Contact our support team with your order number within 15 days after the estimated delivery date. We will verify with logistics and arrange reshipment or full refund.
  2. Damaged Goods on Arrival: Take clear photos of the parcel outer package and damaged items, send to customer service within 48 hours after receiving the package for replacement or compensation.
  3. Undeliverable Address: If the parcel is returned due to invalid address, recipient rejection or unclaimed package, the customer shall bear the round-trip shipping cost for re-delivery.

6. Shipping Restrictions

Some countries have import limits on pet toys, grooming supplies and electronic pet devices. It is the buyer’s obligation to confirm whether products can be legally imported into your local area before placing an order.
 
We do not ship to sanctioned regions and restricted countries per international trade rules.

7. Contact Us

If you have any questions about shipping, please email our support team: 15989053583@163.com