1. Eligibility for Use

1. You must be at least 18 years old to register an account and place orders independently. Minors under 18 can only use our website under the supervision and consent of legal guardians, who shall bear all legal liabilities generated by minor’s operations.
2. You promise that all information submitted during registration and checkout (name, shipping address, contact email, payment information) is true, accurate and complete. We reserve the right to freeze or close accounts with false, invalid or fraudulent information.
3. This website and related services are only for personal consumer use of pet supplies. Commercial resale, bulk wholesale without written authorization, and fraudulent transaction behavior are strictly prohibited.

2. Account Security Obligations

1. You are solely responsible for keeping your account login email and password confidential. All orders, operations and information changes logged in with your account belong to your authorized acts.
2. Immediately notify our customer service if your account is stolen, hacked or abnormally logged in. We are not liable for any losses caused by your delayed report or improper password storage.
3. We reserve the right to suspend or permanently close your account without prior notice if you violate any clauses of these Terms, including but not limited to fraud, malicious refund, abusive complaints, repeated invalid returns, and illegal use of the website.

3. Product, Price & Order Rules

1. All pet supplies pictures, descriptions, parameters and functions displayed on the website are for reference only. Slight color difference caused by display screen, shooting light is not regarded as product quality defects.
2. Product prices, discount activities and inventory quantities are subject to the real-time information displayed on the checkout page. We reserve the right to adjust prices and promotions at any time without prior notice. Orders that have completed payment shall be executed at the price confirmed at checkout.
3. We reserve the right to refuse, cancel or refund any unshipped order with legitimate reasons, including: system pricing error, product out of stock, suspected fraud risk, abnormal shipping address, repeated malicious orders. We will issue full refund for cancelled orders within 3–7 working days.
4. Once the parcel is dispatched, we cannot support address modification, order cancellation or product replacement unless goods have quality defects caused by us.

4. Payment Rules & Third-Party Payment

1. We support mainstream global payment methods displayed on the checkout page, including credit card, PayPal and other secure third-party payment channels. All payments shall be completed before order processing.
2. By submitting payment information, you confirm that you hold legal authorization to use this payment account. All transaction fees charged by payment institutions shall be borne by you unless otherwise stated in promotional rules.
3. We do not store complete credit card CVV, full card number and other sensitive payment data. All payment data is processed and encrypted by qualified third-party payment service providers in compliance with international financial security standards.

5. Shipping, Return & Refund Policy

6. Intellectual Property Rights

1. All text, pictures, logos, graphic design, product copy, website layout, brand trademarks on this site belong to our exclusive intellectual property. No individual or organization may copy, download, edit, reprint, commercial reproduce without our written permission.
2. You may not use our brand logo, product pictures for independent store operation, advertising, cross-platform sales or other commercial acts without authorization. We reserve the right to pursue legal compensation for all intellectual property infringement losses.
3. User review, text feedback uploaded by customers: you grant us a permanent, non-exclusive, global license to display, edit and reuse such content on our official website and social media platforms for marketing purposes.

7. Prohibited User Behaviors

1. Hacking, malicious crawler, brute force cracking, script batch access, or any technical means to interfere with website normal operation;
2. Publishing violent, pornographic, discriminatory, insulting, illegal, misleading content in comments, reviews and message boards;
3. Submitting false order information, fake damage photos, fake logistics records to apply malicious refund or compensation;
4. Evading customs supervision, declaring false commodity value to avoid import duties in violation of local national laws;
5. Reselling, transferring your registered account to third parties for profit;
6. Any acts that violate local consumer laws, international trade regulations and network security laws.

8. Disclaimer & Limitation of Liability

1. We only provide pet supplies trading services. We are not professional veterinary institutions. All product descriptions, feeding and use guidance on the website are for daily reference only, not medical diagnosis advice. If your pet has physical discomfort, please consult a professional veterinarian in time. We shall not be liable for pet physical discomfort caused by improper use of products.
2. We do not bear indirect losses, consequential damages, lost profits, business interruption losses arising from order delays, product minor defects, logistics suspension, including but not limited to pet feeding cycle delay, travel plan change. Our maximum compensation liability for any single order shall not exceed the total payment amount of that order.
3. We are not responsible for customs inspection, detention, confiscation, additional tariffs caused by buyers’ failure to confirm local import regulations of pet goods in advance.
4. Force Majeure Exemption: We shall not be liable for delivery delay, order failure caused by uncontrollable factors, including natural disasters, war, epidemic, international logistics suspension, customs policy adjustment, hacker attacks, third-party payment system failure.

9. Data & Privacy Protection

10. Modification of Terms

11. Dispute Resolution & Governing Law

1. Pre-dispute consultation: Any transaction dispute shall first be negotiated and resolved via our official support email within 14 days after the dispute occurs.
2. Governing Law: This agreement shall be governed by the laws of China. Any unresolved dispute shall be submitted to the local people’s court where our company is located for litigation resolution.
3. For EU, UK, US and other overseas customers, this clause does not deprive your mandatory consumer legal rights protected by local national laws.

12. Contact Information

All inquiries about these Terms, orders and after-sales services, please send email to 15989053583@163.com

Website: https://upetstamp.shop